Frequently Asked Questions

Victory Vaults is a live claw machine platform where you can pull real collectibles — from PSA-graded trading cards and sealed TCG products to sneakers and luxury goods. Every item is 100% authentic and ships directly to you.

Choose a vault, pay the entry price, and the claw drops in real time. Whatever it grabs is yours. Every pull is streamed live so you can watch the action. The odds for each item are displayed transparently on every vault page.

Yes — 100%. Every vault page displays the exact odds for each item tier (Common, Uncommon, Rare, Epic, Legendary). Odds update in real-time as items are pulled and restocked.

Don't want your pull? Instantly swap it for up to 90% of its market value in site credit. Use that credit to play more vaults or save it. No haggling, no waiting.

We accept all major credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and cryptocurrency (Bitcoin, Ethereum, USDC). All transactions are secured with bank-level encryption.

All items are shipped fully insured with tracking. US orders ship within 2-3 business days. International shipping is available to most countries with delivery in 5-10 business days. PSA slabs ship in protective cases.

Every single item is verified authentic. PSA slabs come with certification numbers you can verify on PSA's website. Sneakers are authenticated through trusted partners. Luxury goods include certificates of authenticity.

Yes! All Victory Vaults claw machines are live 24/7. You can watch your own pulls in real-time and spectate other players' pulls on the live feed. Every pull is recorded for verification.